Here are a handful of the common questions people ask about MultiMed360.
Have other questions or concerns? Be sure to contact our team here.
What if I have technical difficulties using your platform?
Our platform network adapts to your device’s bandwidth and location to create the most secure, smooth connection for your video conference and virtual appointments. If video is causing a problem, a normal phone call and photo transfer session can be scheduled.
We also have a phone number available 24/7 in case you face any technical difficulties.
The platform also helps you through initial appointments so you easily learn how to navigate the system—and if you have any other troubleshooting issues, simply contact our customer service team!
Will my insurance cover healthcare services through MultiMed360?
MultiMed360 currently provides only a prepaid cash billing system. You get access to medical experts and specialists without the charge of a typical emergency room or hospital visit, even when considering copay charges and other traditional insurance fees.
My current physician doesn’t offer telemedicine services. Can I still use MultiMed360?
While virtual treatment might not be available through your regular doctor, MultiMed360’s telemed services lets you get a convenient and efficient second opinion in just days, rather than weeks or months.
Is your telemehealth platform secure?
We make privacy and security of all our users and patients a top priority.
In addition to strictly adheres to all federal and state regulations for privacy and data security and meeting all HIPAA standards, MultiMed360 focuses on cutting-edge encryption methods to ensure you a secure and private connection all the time.
How accurate are medical diagnoses done through virtual interfaces?
In most cases diagnosis made via telemedicine are as accurate as those performed through a personal visit. Specialists can address your condition more immediately, rather than making you wait while the situation worsens.